Frequently Asked
Questions
Where can I buy the QR labels?
On our website, under the 'Buy' tab
Are the labels suitable for humid areas?
Yes, our labels are laminated and durable.
If I lose my phone, will I still have access to the information?
The information is stored in the cloud, and you can access it by reinstalling the app.
Can two users scan the same QR code and see the contents of my box?
Never. The codes are unique, and no one but you will be able to see the contents.
How can I report a problem?
Contact us through our contact form on the website.
How to re-enable photo access for Android and iOS users?
For Android users:
- Open the Settings app on your device.
- Scroll down and tap on the 'Apps' or 'Application Manager' option.
- Find your app in the list of installed applications and tap on it.
- Tap on Permissions.
- Locate the Photos permission and enable it to allow your app to access photos.
For iOS users:
- Open the Settings app on your device.
- Scroll down and tap on Privacy.
- Tap on Photos.
- Find your app in the list of applications that have requested access to photos and enable it to grant access.
If the permission has been permanently denied, users will need to go to their device's settings and manually enable the permission for your app.
Further Reading:
- Android Permissions Documentation https://developer.android.com/guide/topics/permissions/overview
- iOS Privacy Settings Documentation https://developer.apple.com/documentation/uikit/core_app/protecting_the_user_s_privacy