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Privacy Policy

Our aim is for you to feel comfortable on our website. Protecting your privacy is very important to us. We therefore ask you to read the following summary of how our website works carefully. You can rely on transparent and fair data processing, as we work every day to handle your data securely, carefully and responsibly.

The following privacy policy is intended to inform you about how we use your personal information in accordance with the provisions and requirements of the European General Data Protection Regulation.

1. Identification of the website owner

  • Website owner: Boxymi LTD
  • Registered office: 20-22 Wenlock Road, London, England, N1 7GU
  • Company number: 09968311

2. Collection and use of information with the BOXYMI APP

To provide you with a better experience while using our service, we may ask you to provide certain personally identifiable information, including, but not limited to, your email address and location. The information we request will be retained by us and used as described in this privacy policy.

Data stored within the application, including, but not limited to, digital photographs and information depicted in those digital photographs, may be used internally to provide a better service. The data collected will be retained by us and may be used to provide the APP’s functionality.

By reading this Privacy Policy, the user is informed about how boxymi.com collects, processes and protects the personal data provided through the forms available on WWW.BOXYMI.COM (hereinafter, the “Website”), as well as data arising from browsing and any other data they may provide to boxymi.com in the future.

The user should carefully read this Privacy Policy, which has been written clearly and simply to make it easier to understand, and freely and voluntarily decide whether they wish to provide their personal data to boxymi.com.

4. Obligation to provide data

The data requested in the Website’s forms are generally mandatory (unless otherwise specified in the relevant field) in order to fulfil the stated purposes.

Therefore, if these data are not provided, or are not provided correctly, the user’s requests cannot be handled.

5. For what purposes will boxymi.com process the user’s personal data, and for how long?

The personal data provided through the Website will be processed by boxymi.com for the following purposes:

  • Handling, processing and responding to requests, applications, incidents or enquiries submitted through the contact channels made available on the Website.
  • Managing purchases made on the Website, including payment and dispatch of orders.
  • Managing subscription to and delivery of the newsletter.
  • Analysing use of the Website and checking users’ preferences and behaviour.
  • Conducting satisfaction surveys relating to purchases in order to improve the customer experience.
  • Creating user profiles to determine which products may be of interest to them.

The data will be retained for as long as necessary to fulfil the purposes for which they were collected, unless the user requests their removal, objects to processing or withdraws consent.

6. What user data will boxymi.com process?

boxymi.com will process the following categories of user data:

  • Identification data: first name, surnames, national identity document or foreign national identification number (DNI/NIE), and image.
  • Contact data: postal address, landline telephone number, mobile telephone number and email address.
  • Personal characteristics: date of birth, age, sex and nationality.
  • Other data: data provided by users themselves in the open fields of the forms available on the Website.
  • Browsing data.

If the user provides data belonging to third parties, they declare that they have those parties’ consent and undertake to pass on the information contained in this Privacy Policy, releasing boxymi.com from any liability in this respect. Nevertheless, boxymi.com may carry out checks to verify this, adopting the appropriate due-diligence measures in accordance with data protection regulations.

7. Cookies, web analytics services and social networks

We use cookies, web analytics services and social network plugins to improve your browsing experience. You can find more information in our Cookie Policy.

8. What is the lawful basis for processing the user’s data?

The processing of data relating to purchases made through the Website is based on the contractual relationship between the user and boxymi.com.

The processing of data for marketing purposes relating to boxymi.com’s own products or services, or similar products or services, is based on legitimate interest where the user is already a customer. In other cases, it is based on the user’s consent.

The processing of data for the remaining purposes described above is based on the user’s prior consent or, where applicable, on the legitimate interest necessary to deal with the request. Withdrawal of consent does not affect the lawfulness of processing carried out before it was withdrawn.

You may withdraw your consent at any time by contacting info@boxymi.com.

9. User responsibility

The user:

  • Guarantees that they are over eighteen (18) years of age and that the data provided to boxymi.com are true, accurate, complete and up to date. The user is responsible for the truthfulness of all data they communicate and will keep the information provided appropriately updated so that it reflects their actual situation.
  • Guarantees that they have informed any third parties whose data they provide of the matters covered by this document, and that they have obtained those parties’ authorisation to provide their data to boxymi.com for the stated purposes.
  • Will be responsible for any false or inaccurate information provided through the Website and for any direct or indirect damage caused to boxymi.com or third parties as a result.

10. Commercial and promotional communications

One of the purposes for which boxymi.com processes users’ personal data is to send commercial communications by email concerning products, services, promotions, offers, events or news relevant to users. Such communications will only be sent to users who have not previously expressed their wish not to receive them.

If the user wishes to stop receiving commercial or promotional communications from boxymi.com, they may request to unsubscribe by using the link included in the communications, by emailing info@boxymi.com, by ticking the relevant box on the data-collection form or by using the unsubscribe option made available for that purpose.

11. Customer support chat function

You can use our customer support chat to ask questions before making a purchase. All chats are anonymous: no names or personal data are displayed. We record anonymous chat histories for analysis and to improve our service. These histories are deleted after evaluation.

12. Exercising your rights

The user may write to boxymi.com at info@boxymi.com, attaching a photocopy of their identity document, at any time and free of charge, to:

  • Withdraw consent previously given.
  • Obtain confirmation as to whether boxymi.com is processing personal data concerning them.
  • Access their personal data.
  • Rectify inaccurate or incomplete data.
  • Request deletion of their data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
  • Obtain restriction of processing where the conditions laid down in data protection regulations are met.
  • Request human intervention, express their point of view and challenge automated decisions taken by boxymi.com.
  • Request portability of their data.
  • Contact boxymi.com’s Data Protection Officer at info@boxymi.com.
  • Lodge a complaint if they consider that boxymi.com has infringed the rights recognised by applicable data protection regulations.

13. Security measures

boxymi.com will process users’ data in complete confidence at all times and will maintain the mandatory duty of secrecy in respect of those data, in accordance with applicable regulations. It will adopt the technical and organisational measures necessary to ensure the security of the data and to prevent their alteration, loss, unauthorised processing or access, taking account of the state of the art, the nature of the data stored and the risks to which they are exposed.

14. Changes to the Privacy Policy

boxymi.com reserves the right to modify this Privacy Policy in order to ensure that it complies with the legal requirements in force at any given time.