Terms and conditions

1. Identification of the website owner

The website and Boxymi service are operated by Boxymi LTD, a company registered in England and Wales under company number 09968311.

Registered office: 20-22 Wenlock Road, London, England, N1 7GU. Email: info@boxymi.com.

2. Purpose and application of these terms

These terms explain the use of our website, purchases of QR labels and use of the Boxymi inventory service. Section 12 covers physical goods; section 13 covers subscriptions and membership. We make the applicable terms and any specific offer conditions available before you enter a contract. Simply browsing the website does not place an order, authorise a payment or consent to all personal-data processing.

A consumer acts wholly or mainly outside their trade, business, craft or profession. Terms expressly labelled for business customers do not apply to consumers. Mandatory consumer rights take priority over conflicting wording anywhere in these terms.

We may update the website terms for future use, but publishing a new version does not retrospectively change an existing order or subscription. Changes to an existing subscription are subject to section 13.7. Any specific conditions must be disclosed before agreement and cannot remove mandatory legal rights.

3. Access to and registration on the website

You can browse public pages without paying. Some services require an account; any payment requirement and applicable terms must be disclosed before you commit.

3.1 Registration and security

You must be at least 18 to register and enter a contract. Provide accurate account information and, if acting for an organisation, ensure you have authority to do so. Each team member should use their own authorised login. Do not share credentials or allow unauthorised access.

Keep your password secure and tell info@boxymi.com promptly if you suspect misuse or a security incident. Follow the account recovery process when needed. Your account-security responsibilities do not excuse failures by Boxymi or remove your statutory rights.

3.2 Closing an account

You may request account closure through the available account controls or by contacting us. Subscription cancellation and refunds are governed by section 13; deleting an app from a device does not cancel a subscription. Save the records you need before closing your account. We may refuse a new account to prevent fraud or circumvention of a lawful suspension, but not simply because you have raised a complaint or exercised a legal right.

4. Intellectual and industrial property rights.

The provider is the owner of, or where appropriate holds the corresponding licenses to, the intellectual and industrial property exploitation rights over the design and programming of the Website, as well as all content offered therein, including, by way of example but not limitation, the platform itself, texts, photographs or illustrations, logos, trademarks, graphics, designs, interfaces, or any other information or content available through it.

Boxymi and its licensors retain ownership of the website, software and branding. Subject to these terms, you may browse the website and use the service for your personal purposes or internal business activities as allowed by your plan and section 13.1. This permission does not transfer ownership or permit resale, copying or exploitation beyond the agreed use, except as permitted by law.

References to registered trademarks or trade names, or other distinctive signs, whether owned by the provider or by third-party companies, imply a prohibition on their use without the express written consent of the provider or their legitimate owners. At no time, unless expressly stated otherwise, does access, browsing or use of the Website and/or its contents grant the user any rights over the distinctive signs, contents or services included therein. All intellectual and industrial property rights over the contents and/or services of the Website are reserved and, in particular, it is prohibited to modify, copy, reproduce, publicly communicate, transform or distribute, by any means and in any form, all or part of the contents included on the Website, for public or commercial purposes, without the prior, express and written authorization of the provider or, where appropriate, of the holder of the corresponding rights. Likewise, it is prohibited to remove or manipulate copyright notices or other credits identifying the rights holders of the contents found on the Website, as well as technical protection devices, digital watermarks, or any protection or information mechanisms incorporated into the contents offered on the Website.

You must have the right to submit the information and content you provide, without infringing intellectual property, confidentiality, privacy or other rights. You retain ownership of your content, and its submission does not waive confidentiality. Our permission to process inventory content is limited as described in section 13.6.

If the user becomes aware of the existence of any unlawful or illegal content, contrary to the laws or that may constitute an infringement of intellectual and/or industrial property rights, they must immediately notify the Provider at the email address info@boxymi.com so that the Provider can proceed to take appropriate measures. Likewise, in the event that any user or third party considers that any of the content on the Website owned by boxymi.com infringes their intellectual and/or industrial property rights, as well as any other rights, they must send a communication to info@boxymi.com with the following information:

• • Identification data and contact details of the claimant or their legal representative.

• • Documentation proving their status as holder of the allegedly infringed rights.

• • Detailed account of the rights allegedly infringed by the provider, as well as their exact location within the Website.

• • Express statement by the claimant that the use of the contents has been carried out without authorization.

5. Conditions applicable to links.

5.1 Links to other websites.

If the Website includes links to other web pages through buttons, links, banners or embedded content, the provider informs that these are directly managed by third parties, and the provider does not have the human or technical means to know in advance and/or control and/or approve all the information, content, products or services provided by other platforms to which links may be established from the Website.

Independent third-party websites have their own operators and terms. We do not control their content or services, but this does not exclude responsibility for our own conduct or for providers we use to perform our obligations to you.

In this regard, if users become effectively aware that activities carried out through these third-party websites are illegal and/or contravene morality and/or public order, they must immediately notify the Provider so that access to them can be disabled, an action that will be carried out as soon as possible from the moment the Provider becomes aware of this circumstance. In any case, the establishment of any type of link from the Website to another third-party web page shall not imply that there is any kind of relationship, collaboration or dependence between the provider and the person responsible for said third-party web page.

5.2 Links to other platforms under the responsibility of boxymi.com.

The Provider makes available to users links that allow access to the channels and pages of the Website that the provider maintains on different platforms and social networks owned and/or managed by third parties (Facebook, Twitter, Google+ and YouTube, among others), from which it publishes information as well as promotes products and/or services.

Our social-media pages and any related personal-data sharing are subject to our Privacy Policy and the relevant platform’s privacy information. Do not publish private inventory or account details on public social-media channels.

Third-party platforms may require their own login and terms. Review those terms and exercise care when sharing information. Using an external platform does not waive claims you may have against Boxymi for its own actions.

For this reason, the user must exercise extreme caution when evaluating and using the information, content and services existing on the linked channels, and regarding their own or third-party information they wish to share on said channels.

6. Links on other web pages pointing to the website.

All users may place links on their respective web pages that direct to the Website, provided that they comply with the following conditions:

1. 1. The link may not reproduce the content of the Website or parts thereof, unless it is done using the systems made available by boxymi.com.

1. 1. The use of “frames” or systems that allow the creation of a “browser” or a “border environment” over the sections of the Website, that enable access to its content from other websites or that modify the appearance of the Website for the user, is not permitted.

1. 1. It is not permitted to make false, inaccurate or incorrect statements or indications about the Website and/or, in particular, to state or imply that the provider has authorized a specific link, or that it has supervised or assumed in any way the contents or services offered or made available on the web page on which said link is established.

1. 1. The web page on which the link to the Website is established shall not contain information or content that is unlawful, contrary to generally accepted morals and good customs and public order, nor shall it contain content contrary to any rights of third parties, including intellectual and industrial property rights and/or the right to honor, personal or family privacy or one’s own image or any other right, or content contrary to the regulations governing the protection of personal data.

We do not control independent websites that link to Boxymi. Their operators are responsible for their content. This does not exclude our liability for our own acts or omissions.

7. Conditions of use of the website.

boxymi.com states that it is not permitted—and therefore the consequences will be the sole responsibility of the user—to access or use the Website for illegal or unauthorized purposes, with or without economic intent. In particular, and without the following list being exhaustive, it is prohibited to:

1. 1. Use the Website in a way that may cause damage, interruptions, inefficiencies or defects in its operation or in the computer systems of any third party or, where appropriate, of boxymi.com.

1. 1. Use the Website for the transmission, installation or publication of any virus, malicious code or other harmful programs or files.

1. 1. Use the Website to collect personal data from other users.

1. 1. Use the Website unlawfully, against good faith, morals and public order.

1. 1. Register through the Website with a false identity, impersonating third parties or using a profile or performing any other action that may confuse other users about the identity of the origin of a message.

1. 1. Access without authorization any section of the Website, other systems or networks connected to the Website, any server of the provider, or the services offered through the Website, by means of hacking or forgery, password extraction or any other illegitimate means.

1. 1. Breach, or attempt to breach, the security or authentication measures of the Website or any network connected to it, or the security or protection measures inherent to the contents offered on the Website;

1. 1. Carry out any action that causes a disproportionate or unnecessary overload on the infrastructure of the Website or on the systems or networks of the provider, as well as on the systems and networks connected to the Website.

1. 1. Prevent the normal development of an event, contest, promotion or any other activity available through the Website or any of its functionalities, whether by altering or attempting to alter, unlawfully or otherwise, their access, participation or operation, or falsifying their result and/or using fraudulent participation methods, by any procedure, and/or through any practice that in any way violates these Terms of Use.

Breaches may lead to proportionate measures, including restriction or suspension where justified under section 13.8. These measures do not automatically remove rights to a refund, compensation or other remedies required by law.

8. Responsibilities and guarantees

We take reasonable care in operating the website and supplying our goods and services. We do not promise that the website will always be available or entirely free of faults. These statements do not exclude our obligations to supply what was agreed, remedy failures for which we are responsible, or honour statutory consumer rights.

For consumers, goods must be of satisfactory quality, fit for purpose and as described, and services must be provided with reasonable care and skill. Applicable rights relating to digital content also remain protected. Nothing here removes remedies for non-delivery, defective goods or a service that does not meet legal requirements.

Report suspected unlawful content or security issues to info@boxymi.com. We may take proportionate action and cooperate with competent authorities where appropriate. Account restrictions, suspension and termination follow section 13.8; a minor breach does not automatically remove your rights or entitlement to remedies.

The liability provisions and non-excludable protections in section 13.9 also apply to use of this website. They do not override any stronger protection required by law.

9. Data protection

We handle personal data in accordance with applicable data-protection law, including the UK GDPR and the Data Protection Act 2018, as amended, and the EU GDPR where applicable. Our Privacy Policy explains how and why we use personal data, retention and individual rights. Accepting these terms is not blanket consent to every use of personal data. Additional data-processing terms must be agreed where the law requires them.

10. Applicable law and jurisdiction

These terms and contracts with Boxymi LTD are governed by the law of England and Wales. For business customers, the courts of England and Wales have exclusive jurisdiction.

If you are a consumer, this choice does not deprive you of mandatory protections under the law of your country of habitual residence where those protections apply. You may bring proceedings in the courts of England and Wales or in the courts of your place of residence where applicable law permits. We will bring proceedings against a consumer only in a court permitted by applicable consumer-jurisdiction rules.

11. Social media free labels promotion

• • This is a limited-time offer of 2 weeks from the start of the promotion on Instagram in which 20 packs of labels will be given away (each pack will contain 10 unique QR labels), at a rate of one per day for a period of 20 days. The start of the promotion will be the date of publication of the promotion on Instagram, followed by the next 20 consecutive days.

• • Applies only to one pack of 10 labels and is limited per person/shipping address; neither the ID number nor the address can be duplicated.

• • The labels, the app compatible with the labels, and shipping are free.

• • Shipping is via ordinary mail without tracking. Contact us if delivery fails; this does not limit any mandatory legal rights.

• • The offer will be limited to 10 shipments per day until the promotion ends and will be handled on a first-come, first-served basis according to the comments on the promotion post.

• • Boxymi reserves the right to modify or cancel the shipment at any time due to non-compliance with the promotion conditions, and this will be communicated through the same channels through which the promotion was offered.

• • The user must “like the promotion post,” follow the Boxymi account, and tag a friend at the time the labels are sent to the provided address; otherwise, the shipment may be canceled for not meeting the promotion conditions. Tagging fake accounts or celebrities is not valid.

• • The winner will be announced at a rate of 1 winner for each day of the promotion and will be announced through social networks at around 8:00 p.m. (one hour less in the Canary Islands). The only account that will announce the winners is boxymi_etiquetas_qr. Bank account details will not be requested

• • The announcement of the winner will be at a rate of 1 winner for each day of the promotion and will be made at around 8:00 p.m. (one hour less in the Canary Islands).

• • Valid only in Spain.

12. Shipping and return

12.1 Shipping methods and cost

Prices for shipping options may vary depending on the delivery address, product type, or availability.

Deliveries are made on business days only. The shipping options are detailed below and the customer will decide which option is preferable for the type of shipment.

Ordinary shipments are free and only available for maximum quantities of 80 units as they are sent by ordinary postal mail. It is not possible to confirm either the shipment or receipt, nor to track it. They take approximately 5–15 business days and are sent in a letter envelope, received directly in the mailbox.

You may choose the available shipping method that suits you. Ordinary post has no tracking, and delivery estimates may vary with postal workloads. For consumer orders, Boxymi remains responsible for the goods until you, or someone you nominate, physically receives them, unless you independently appoint a carrier we did not offer. Contact us if a delivery is late or missing; free or untracked delivery does not remove your legal remedies.

Light package shipping (48 to 72 hours) to mailbox with tracking. It costs between €3.36 and €9.70. The price will depend on the postal code of the shipment and its weight. This will be calculated before processing the purchase.

Premium shipping (24 to 48 hours) hand-delivered with tracking. It costs between €4.38 and €11.68. The price will depend on the postal code of the shipment and its weight. This will be calculated before processing the purchase.

Standard shipping (48 to 72 hours) to Correos offices and Citipaq with tracking. Prices range from €3.87 to €10.35. The price will depend on the postal code of the shipment and its weight. This will be calculated before processing the purchase.

12.2 Exchanges and returns

For an online purchase of labels, you can notify us that you wish to cancel without giving a reason until 14 calendar days after the day you receive the goods (or the last delivery of goods in a single order). You then have a further 14 days after notifying us to send them back. We refund the product price and the outbound shipping cost you paid, subject only to any lawful deduction described below.

Send a clear cancellation statement to info@boxymi.com or to our registered office. You may use the optional form in section 13.10. Contact us for return arrangements; our response time does not extend or restrict the deadline for giving notice.

For a change-of-mind return, you pay the direct return postage only if we informed you of that obligation before purchase. We cover reasonable necessary return costs for faulty or incorrect goods.

We refund without undue delay and within 14 days after being informed of cancellation, but may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever is earlier. We use the original payment method unless you expressly agree otherwise, without a refund fee. You may inspect the goods as you would in a shop. We may deduct only a legally permitted reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Original packaging is helpful but is not a condition of your statutory cancellation right.

12.3 Defective or incorrect product

If goods are faulty, incorrect or not as described, contact info@boxymi.com. An order reference, description and photos where practical can help, but photos are not a condition of your legal rights. UK consumers normally have a 30-day short-term right to reject non-conforming goods, with repair, replacement, price-reduction or further rejection rights available afterwards where the law provides. We will meet applicable statutory remedies and reasonable necessary return costs. These rights are separate from change-of-mind cancellation.

12.4 Order cancellation

To cancel before dispatch, contact info@boxymi.com with enough information to identify the order. If it has already been dispatched, you can still exercise any applicable cancellation right and return it under section 12.2. Dispatch does not remove your statutory rights.

13. Boxymi inventory service, subscriptions and membership

13.1 Service and membership

Boxymi LTD provides web and mobile tools for recording and managing inventory. Your selected plan determines the available features, workspace members and usage limits, as described when you subscribe. Physical QR labels are separate goods covered by section 12; buying labels does not purchase a paid subscription unless the offer expressly says so.

You may use Boxymi for your own personal purposes or your organisation’s internal business activities. We grant you a limited, non-exclusive right to use the service while your account and plan remain active. This does not transfer ownership of our software or branding. If you subscribe for an organisation, you must have authority to act for it.

13.2 Accounts and inventory responsibilities

Keep account details accurate, protect login credentials, and manage your team’s access permissions. Tell us promptly about suspected unauthorised access. You are responsible for the information you enter and for checking quantities, locations, scans, imports, alerts and transactions before relying on them. Boxymi supports, but does not replace, physical stock checks, professional advice, insurance or your legal record-keeping obligations. We do not promise a particular commercial result. These responsibilities do not remove our responsibility for faults in our service.

13.3 Monthly billing and cancellation

Paid subscriptions renew automatically each month until cancelled. The price, applicable taxes, billing period and plan limits are shown before you commit to payment. You authorise the recurring payments agreed at checkout.

You can stop renewal at any time before the next renewal takes place by using the subscription cancellation control in your account, where available, or by sending a clear cancellation request to info@boxymi.com. We treat an email cancellation as effective when received, not when we finish processing it. Ordinary cancellation keeps access available until the end of the paid period and prevents further renewals. A cooling-off cancellation or an eligible refund request may end the paid service earlier, as explained below.

13.4 First-subscription refund policy: 14 days

For your first-ever paid Boxymi subscription, you may request cancellation and a pro-rata refund by notifying us no later than 14 calendar days after the day that subscription began. Email info@boxymi.com with sufficient details to identify your subscription. Paid access ends when the cancellation takes effect.

The voluntary refund is the amount paid for the current billing period multiplied by the proportion of that period remaining when cancellation takes effect. The calculation uses the actual length of that billing period. For example, if a €30 subscription covers 30 days and ends after 6 days, the refund is €24.

This voluntary policy is available once per customer. It does not cover renewals, upgrades, additional workspaces or a subscription restarted by a previous paid subscriber. Outside this policy, ordinary cancellation does not itself entitle you to a refund for the current paid period. These restrictions do not apply to refunds or cancellation rights required by law. Consumers should read section 13.5, which takes priority where it gives greater protection.

Refunds under this policy are made without undue delay and within 14 days after we receive the cancellation request, using the original payment method unless you expressly agree otherwise, without a refund fee.

13.5 Statutory consumer cancellation and remedies

You are a consumer if you subscribe wholly or mainly for purposes outside your trade, business, craft or profession. If you enter an online service contract as a consumer, you generally have a statutory right to cancel without giving a reason until 14 days after the day the contract was made. Send us a clear statement by email or post before the deadline. You may use the form in section 13.10, but you do not have to. If the law extends your cancellation period, the longer period applies.

We will only begin a service during the statutory cooling-off period at your express request. If you then cancel, we may deduct only a proportionate amount for service actually supplied before cancellation, and only where we gave you the required cancellation and payment information and obtained that request. Otherwise, no charge for that supply will be deducted. Merely logging in or using Boxymi does not, by itself, waive your statutory cancellation rights.

For a statutory service cancellation, we refund the amount due without undue delay and within 14 days after being informed of your decision, through the original payment method unless you expressly agree otherwise, without a refund fee. The first-subscription restriction in section 13.4 does not limit any statutory rights you have when returning, renewing or otherwise entering a contract.

We must supply the service with reasonable care and skill and honour binding descriptions and information. If it does not meet legal requirements, you may be entitled to correction, repeat performance, a price reduction, a refund or other remedies, depending on the circumstances. These rights are not limited to the first 14 days.

13.6 Your data

You retain ownership of your inventory records, images and other uploaded content. You must have the right to provide it and any permissions needed for personal data. You authorise us to host, process and transmit that content only as needed to provide and secure the service, carry out your instructions and meet legal obligations. Uploading content does not make it public or waive its confidentiality.

Keep copies of important records and export information you need before closing your account. Contact us before cancellation if you need help understanding available export options. Account closure does not promise indefinite storage or access. Personal-data handling and retention are explained in our Privacy Policy. These terms do not replace any data-processing agreement required by applicable law.

13.7 Acceptable use, availability and changes

Do not upload unlawful content, infringe others’ rights, interfere with security, misuse other users’ data, bypass plan limits or resell access without our agreement. We take reasonable steps to maintain the service, but maintenance, faults and external events can interrupt it. We will give advance notice of planned material interruptions where reasonably practicable and work to restore affected service.

We may make minor technical improvements or changes needed for security or legal compliance without materially reducing your paid service. For a proposed price increase or material reduction in paid features or limits, we will explain the change in advance and seek your agreement for a future billing period. We will not impose it during a period already paid for. You can decline and cancel before it applies. If we cannot continue supplying your agreed service, we will give reasonable notice and refund any prepaid period we do not supply. Statutory remedies remain available.

13.8 Suspension and termination

We may restrict or suspend access where reasonably necessary to address non-payment, a serious breach, an immediate security risk or a legal requirement. Where practicable, we will explain the reason and give a reasonable opportunity to resolve the issue first. Urgent action will be limited to what is reasonably necessary. We may terminate for an unresolved serious breach or where legally required; we will not end a paid service arbitrarily or treat every minor breach as grounds for termination. If we end service without fault on your part, we will refund the unused prepaid period. This does not limit other remedies you may have.

13.9 Responsibility and liability

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or limited.

For consumers, we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. We do not exclude your statutory rights or make you responsible for our own failures. For business customers only, we do not accept liability for indirect or consequential losses, or loss of profit, revenue, business opportunities or anticipated savings, subject to the exceptions above and applicable law.

13.10 Optional cancellation form and contact

To cancel, you may email info@boxymi.com or write to Boxymi LTD, 20-22 Wenlock Road, London, England, N1 7GU. For a complaint, use the same contact details. You do not need to give a reason to exercise a cooling-off right.

You may copy and complete this form, or send any other clear cancellation statement:

• To: Boxymi LTD, 20-22 Wenlock Road, London, England, N1 7GU; info@boxymi.com.
• I/We give notice that I/we cancel my/our contract for the following goods or service: [describe].
• Ordered on / received on: [date, as applicable].
• Name of consumer(s): [name].
• Address of consumer(s): [address].
• Signature of consumer(s): [only if submitted on paper].
• Date: [date]. Delete wording that does not apply.